**Scope of Policy:**
This refund policy applies to all software products, services, and solutions provided by Techgaon.
**Refund Eligibility:**
1. **Service Cancellation:** Services may be canceled within 7 days of purchase if no substantial work has been completed. If work has already begun, refunds will be provided on a pro-rata basis, considering the extent of work completed.
2. **Product Returns:** Software products can be refunded if there are critical faults that cannot be resolved within 30 days from the date of purchase. Products must be returned in the same condition they were provided, including all associated media and documentation.
**Non-Refundable Services:**
Certain services, such as domain registration, hosting services, and customized software solutions, are non-refundable once work has commenced or the service has been activated, as these are custom tailored to your specific requirements.
**Process for Requesting a Refund:**
To request a refund, customers must submit a claim via email to support@techgaon.com. The email should include the order number, date of purchase, and a detailed explanation of the reason for the refund request. All refund requests must be made within the specified time frame outlined above.
**Review of Refund Requests:**
Refund requests will be processed within 10 business days of receipt. Each request is reviewed individually, and Techgaon reserves the right to approve or deny refund requests based on the verification of claim details and compliance with our refund policy.
**Refund Issuance:**
Refunds approved by Techgaon will be processed and credited back to the original method of payment within 30 days of approval. We will notify you via email once the refund has been initiated.
**Policy Modifications:**
Techgaon reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the revised policy on our website.
**Contact Information:**
For further information or questions about our refund policy, please contact us at support@techgaon.com.
Thank you for choosing Techgaon. We are committed to ensuring your satisfaction with our services and solutions.